Return and Refund Policy

Customer could returns or exchange on certain items within 2 days of receiving your order. The item must be unopened and in its original packaging, we require a receipt or proof of purchase for a full refund excluding the shipping cost. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Item which has been customized or made to order or explicitly marked non-returnable / non-refundable on the website are void from return and refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please make a video while opening the Packaging as supporting proof in case you wish to claim for any return/replacement.

Once a return has been authorized by us then we would ask our courier partners to initiate a pickup. Please note you would need to pack the product and stick the address/return label before handing the product to our courier partner. In case our courier partner does not have a return pickup service in your pin code, then we would let you know and you would need to arrange to self-return the items.

All returns should be sent to the address provided by us quoting the order number.

Upon receipt of your return items in our facility, our team will check the same and once accepted will authorize and initiate the refund process for all eligible items.

The refund will be issued within few working days to your Banking account. We would ask you to provide your Net banking details and initiate an NEFT/UPI transfer of the amount

Orders can be cancelled if the request is made within a few hours of the order being placed and your order hasn’t been packed/ dispatched. Normally, once an order is placed, it immediately goes to into our warehouse for fulfillment and thus cannot be changed. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@packagingthings.in